News - subcat

HP customers face 15-minute call wait
Published in News
Friday, 21 February 2025 11:14

HP customers face 15-minute call wait


Tech giant pushes online support

The maker of printer ink, which is about as expensive as racehorse sperm, has quietly introduced a 15-minute minimum wait time for consumer PC and print customers who attempt to phone its call centre for support.

Fastweb stuffs up customer support
Published in News
Tuesday, 01 October 2019 10:37

Fastweb stuffs up customer support


Better just never to hear from customers ever again

Italian ISP Fastweb has a novel way of dealing with customers, it has decided it never wants to talk to them ever again.